Shipping policy

FREE SHIPPING
 
Orders over €149 - of Europe

 

Shipping
After your order is placed, it usually takes around 1-5 working days until your package will be shipped as we print the garment only once ordered. Please note that there will be no shipping on weekends and holidays.

 

Duration:
Our main delivery service is DPD which takes around 1 to 3 working days to be delivered to Austria and Germany and 3 to 6 working days to be delivered throughout Europe.
Untracked packages are shipped with DHL,  Delivery can take between 6 to 23 days.

 

Shipping Rates
GRP ONE - €5.80 - Slovakia
GRP TWO - €6.80 - Poland, Netherlands,
Belgium, Hungary, Austria, Germany, Czech Republic
GRP THREE - €9.80 - France, Sweden, Italy, Finland, Spain,
Denmark, Ireland, Slovenia, Portugal, Romania, Bulgaria,
Latvia, Estonia

 

Important: If you choose untracked shipping, we cannot be held responsible for orders lost during transit.

 

If your order has already been shipped and you experience issues with shipment or delivery, please start by contacting your local postal service. Use your tracking number (if available) to help resolve the issue. If the problem persists and cannot be resolved, feel free to reach out to us directly—we’ll do our best to assist you.

 

Return/Exchange

Need help with your order? We’ve got you covered!

We want you to feel amazing in your STAY POSITIVE gear. If there’s any issue with your order, don’t worry—we’ll find a solution that works for you!

 

Each piece is made just for you:

All of our gear is hand-printed on demand, meaning every item is one of a kind. If you’re unsure about your size, just reach out to us—we’re happy to help you find the perfect fit. This way, we can reduce returns and keep you, us, and the planet happy.

 

How to return or exchange an item:

1. Get in touch with us: If you need to return or exchange something, send us a quick email at shop@staypositive.store before sending anything back. We can’t process unannounced returns, so this step is important.

2. Send it back to us: Once we confirm, please ship your order to the following address:

 

STAY POSITIVE s. r. o.
Šulekova 1/99
920 03 Hlohovec
Slovakia

Email us at: shop@staypositive.store

Phone: +421 944 497 211

Thank you for helping us keep the positivity flowing while staying kind to the planet. If you need any assistance, we’re always here for you!

 

Please note that we do not provide return shipping labels which means you will have to take care of the shipping costs (see Return Policy) yourself. We can not take back unfree returns.
 
Once we received your package with the unworn and unwashed items back, we are more than happy to exchange your item(s) and send them right back to you. (no additional costs for you if your address is in Slovakia or Czech Republic)
 
Or refund the price of the item(s) through the same payment method initially used. Shipping costs are not refunded